Contact information
Contact Us
Effective Date: July 5, 2026
At ProphetKid, we value our customers and are committed to providing quality support. If you have any questions regarding an order, product, shipping, returns, or any other matter, please contact us using the information below.
Customer Support
Email: prophetkidsupport@gmail.com
Our support team reviews inquiries in the order they are received and will make reasonable efforts to respond as quickly as possible.
Support Hours
Customer support is available:
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Monday – Sunday
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6:00 AM – 10:30 PM (EST)
Messages received outside of support hours will be addressed as soon as possible during the next available support period.
Before Contacting Us
To help us assist you more efficiently, please include the following information when applicable:
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Full name used for the order
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Order number
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Email address associated with the purchase
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A detailed description of your question or issue
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Photos or supporting documentation if reporting a product concern
Order Assistance
For questions regarding:
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Order status
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Shipping updates
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Tracking information
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Product inquiries
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Returns or exchanges
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General support
Please contact us at:
Business Inquiries
For collaborations, partnerships, media requests, or other business-related inquiries, please contact us through our support email and include "Business Inquiry" in the subject line.
Response Times
While response times may vary, most customer inquiries are answered within 1–3 business days. During peak periods, additional time may be required.
Respectful Communication
ProphetKid is committed to maintaining respectful and productive communication. We reserve the right to refuse service or discontinue communication in cases involving harassment, threats, abusive language, fraudulent activity, or misuse of our support channels.
Thank you for supporting ProphetKid.