Refund policy

Refund Policy

Effective Date: [July 5 2026]
Last Updated: [July 5 2026]

At ProphetKidCustoms, every product is made and handled with care. Due to the nature of our clothing products, we maintain a strict refund policy to protect the integrity of our brand and prevent misuse.

Please review the following terms carefully.

 

 

1. Refund Eligibility

We only issue refunds under the following circumstances:

A. Product Not Received

If you did not receive your order, you may be eligible for a refund if:

  • The order has not been marked as delivered by the shipping carrier, and

  • You provide valid proof of purchase, including your order confirmation and order number.

If tracking confirms the item was delivered, we are not responsible for lost or stolen packages.

 

 

B. Printing Errors or Manufacturing Defects

If your item contains a clear printing mistake or manufacturing defect, you must:

  • Contact us within 7 days of delivery

  • Provide your order number

  • Submit clear photo evidence showing the issue

If the defect is verified, we will issue either:

  • A replacement item at no additional cost, or

  • A refund to your original payment method (at our discretion)

 

 

2. Non-Refundable Situations

We do NOT offer refunds or returns for:

  • Incorrect sizing

  • Buyer’s remorse

  • Accidental orders

  • Minor color variations due to screen differences

  • Delays caused by shipping carriers

  • Incorrect shipping information provided by the customer

All sales are considered final unless they meet the eligibility criteria listed above.

 

 

3. Refund Process

To request a refund, email:

prophetkidsupport@gmail.com

Include:

  • Full name

  • Order number

  • Description of the issue

  • Photo evidence (if applicable)

Incomplete requests may delay processing.

 

 

4. Chargebacks & Disputes

We actively document all orders, tracking confirmations, and communications.

If a customer files a chargeback without first contacting us to resolve the issue, we reserve the right to:

  • Dispute the claim with proof of order fulfillment and delivery

  • Provide evidence to the payment processor

  • Restrict future purchases

Fraudulent claims will be taken seriously.

 

 

5. Processing Time

Approved refunds will be processed within 5–10 business days.
Processing times may vary depending on your payment provider.

 

 

This policy keeps you protected while still being fair.

Now let me stress-test you:

Are your products print-on-demand or do you physically inspect every item before it ships?

Because if you’re not inspecting, your “printing mistake” clause needs tighter language so customers don’t abuse it.